Customer Reviews

Overall good experience.

My Zurich to Helsinki trip was smooth, comfortable, and stress-free. The combination of a valuable ticket price, excellent airline service, and generous baggage allowance made it a fantastic journey. I would highly recommend this airline to anyone traveling on this route and look forward to flying with them again in the future!

It was GREAT!

The trip was awesome, flight left on time and arrived on time. The staff was very friendly, received assistance to the plane, and ease in Boarding.

I have never been Helped so great as the one travel have treated me

They did an awesome job.

Had to take a last-minute trip due to a death in the family. Everything was extremely crazy because of so many last-minute arrangements. But thank God for pointing me to "onetravel.com". They helped turn what could have been a nightmare, into a one stop shopping masterpiece. Everything was Perfect going and coming home. I definitely plan on using them in the future and highly recommend.

i have booked 3 trips on this web site i love it

I was happy with the emails that let me know several times about my upcoming trip.

Everything went smooth. It was very convenient and easy for my needs. It was almost perfect!

Good service , always on time.

My experience on this trip was satisfactory!

The flight on line was easy to do

We had wonderful trip. Thank you!

Great trip to Portland!

Real nice smooth trip

the staff is very nice! I got a good price! excellent service!

Enjoyed my trip to Manila and staying in the Alabang south Metro area was best. Easy access to shopping and restaurants and improved security.

this was an unforgettable flight due to the best quality of service provided despite the delay of departure time.

Everything was smooth

We often visit Saint Martin/Sint Maarten. It has European ambiance, close to home.

One travel made my order very easy.

Flew out of Westchester Airport for the first time. Great! would like direct flights to/from Wilmington in the future.

Very relaxing trip, nice crew on time departures,

Amazing wounder full independent mode of choices for fares airline and dates selations with worldwild Airlines and Airports all things are in your under hands self choice service I appreciate this application.

I flew with JAL between Europe to Japan. Entertainment can be better. But I am happy with everything else.

Me and my friends had amazing time on our trip , Costa Rica one of those countries where you want to go back again and again.

I had a marvelous trip! The cabin crew services were fantastic! Flights were on time, no delays.

Trip was smooth and comfortable.

Value for money , was pleased with everything

Happy with Japan airline and one travel very much will use the service again in the future

a very good airline and very nice airplane staff.no problems at all.

The agent was professional and resolved the issues promptly.

Have been using OneTravel for the past 6 years. Their agents are well trained and well mannered. They have never failed to get issues resolved even if it takes hours.That's dedication. As a Chef i demand reliability and dependence and that's what the agents at OneTravel gives.

It was so much easier than I expected. Great job. Thanks

It was easy to buy a a ticket from onetravel.

I loved my last minute booking using this site. They went out of their way to get me on the cheapest flight, while ensuring an adventurous traveling experience. I almost don't want to share the secret of this private jet set lifestyle.

I was on a stand by flight to Tulsa and found out all flights were completely booked for the next 5 days, this agent found my mother a reasonable flight for me for a very reasonable price leaving the next day. going a different route but I was not looking at 5 day or more stay at the airport. I thank God for her and you are blessed to have such a hard working employee.

My agent was great, she was patient, courteous.

service was fast and efficient .all questions were answered and he was very supportive

One Travel ... its great travel ... awesome

Thank you so much for helping me I appreciated great service thanks again will recommend you to my friends my family 5 stars to you thanks again

Your agent was very helpful in changing our reservation at a very reasonable cost

The service provide by your agents it’s one of the best wonderful service I am a. one travel costumer for the last. 20 years. I love one travel Keep safe and healthy .sincerely. Marina. .

Continue providing and making prices competitive..

Extremely happy that I was able to get my refund today, times are tough currently and every little thing helps! Thank you!

I am always booking with onetravel and very happy with your service

Was very happy with the service I received

The agent was professional and courteous and took care of everything that I needed to address in a timely manner.

Customer service was extremely nice and friendly

I am very impressed by my use of your company and the service I have received .. Thank you.

Finally , I concerned was solved, thank you for everything for processing my refund and hopefully I get my refund money soon Thanks a lot for taking time , God bless n stay safe

I was treaded with the up-most respect, all my questions where answered. After COVID-19 is over I will be using One Travel again.

Excellent service! Thank you very much.

Charge for cancelling during COV19 Flight was reinstated back to my credit card

All in all, it is good and I appreciated during the covid19 . Thank you for great service.

The agent was extremely helpful. Best support I have experienced in a long time

I am fully pleased with the service I have received every time I have used OneTravel. I will continue to use your service for my travel needs.

I was happy to have my issue resolved with my flight credits. Thank you

My problem was resolved very quickly. Thanks!

Thank you my family have been exposed to corona virus and tested positive. You helped very much in refund and relieved some pressure for us at this time. I expect refund thank you.

Excellent service. He was very quick to resolve the booking issue. Thanks again!

Just want to say thank you for thr agent that helped me put he was soo patient and helpful and got me what i was looking for thank you again cheapoair .

i would fully recommend one travel

Very quick and very helpful under stressful times??????

My request for itinerary change was handelnd well and very friendly in these difficult times of flying. Thank you!

very professional in time of crisis. so happy

excellent, fast, courteous service. thank you in these trying traveling times!!!

Thankyou so much for helping us??I really appreciated what you give us help to go back home...

Daisy was very helpful!

Shamni- she was the best. She provided the needed time in most clear manner. I really appreciate it.

I'm very pleased at the prices and service and professional treatment

Hector the indo very accommodating step by step he try to help customer

The person who contacted me was very courteous, polite and patient.

the young man was very pleasant answered all my questions thank you

The lady who helping our reservation she is really awesome and professional thank you for help

The young lady who helped me was extremely courteous and efficient. Did an outstanding job of resolving my problem. She deserves a raise.

A special time of stress for us all. The agent, (after holding for 2 hours) was very calm and efficient). A well done

Thank you,

Thank you for your help in this time of crisis and not taking advantage of us!

Very happy

awsome customer service thankyou

Noel was the best travel assistant ever !!!!

Very well trained agent.

she was very helpful in professional thanks so much

Your agent is the most professional person that U have on staffwith what going on with the virus people panic which I was one but the agent with is calme made my day souper..... He did help me a lot and very satisfied with is work....if I had a business like before I sure would have hired him thank U all and be safe Bernard Chenier

Very nice people. One travel #1. Thanks.

Ales x was the agent that helped me today. He should be promoted to general manager. He was a dream to be assisted by. Thanks to him, i will be loyal to one travel for years to come!! Also thank you to the supervisor Vaugh for helping me yesterday!

Yes I would recommended one travel

Agent resolved problem in an acceptable time

The agent Antoine I dealt with today was very knowledgeable and was able to process my request promptly. When i mentioned an error in my billing he also was able to spot it right away. Great service

good

Very helpful

The agent was very patient and gave several options as a solution. My issue was amicably resolved.

Very polite and efficient.

He is very god

We had an excellent agent. Polite, respectful and efficient. He went above and beyond for us

I already do recommend you and I'm pleased with your services. Thank you.

Great and kind

Very good service

Hansel was wonderful and made all the necessary changes with no problems. Thank you so much for all your help Hansel. We really appreciate it.

The lady I was on the phone with is wonderful!

I found the agent efficient fast and very helpful

Bali was very helpful and resolved my issue excellent customer service

The agent was patient and listen! Very nice and provide great customer service! Even when I shared with him the loss of my sister in law he was kind to say he was sorry for my loss and gave his condolences! Thank you and give the guy a raise!

it was a great services call thank you

Really appreciate the service!!!

You’re awesome

My agent was excellent, he was patient and kind, thank you for making a bad situation better

Customer service representative was very nice and helpful he took care of my cancelation and made sure i understood.

Barrett was very helpful in getting my last minute flight from Minneapolis to Atlanta

Arianna was incredible through the whole experience.

The worker was very kind and helpful.

Berry good attention and poffeciona the person take my call

The person I was on call with (Greg?) was patient and helpful with my inquiries.

Danny listened to my issue and was able to resolve my issue of changing my flights. Thank you Danny

Excellence and professionalism

Thanks

I was very happy with your service

Great Customer Service during an emergency situation, Thank you!

Barrett was friendly, professional & efficient

I was so happy to reschedule our trip due to coronovirus.

Very good under busy circumstances

She was there to really help! Thank you.

Great customer service

My recent Agent, Hancil, was kind and did the best I asked for

The agent was very helpful and cooperative plus he gave me an excellent service

Very professional

Very helpful and pleasant - very detailed in getting and giving information. Thank you.

Thanks

The agent who helped us was so caring and helpful we are very pleased with the service. I am sorry we did not get her name

THANK YOU SOOOOOOO MUCH!!!!

The tepresentuve of custom service was very kind, professional and helpful. Thank you

Your agent was very helpful in changing our reservation at a very reasonable cost

Excelent agent

Val was very professional and great customer service.

Agent went above normal service expectations. I know the heavy volume of calls they receive at this time. The wait time was frustrating but the service when I got through was A1. Many Thanks to “One Travel” at this difficult time.

great service. no problems

Excellent thanks

the guy that help me was very professional and nice. He help me with my ticket resversation and made sure I got the tickets that was quoted. Thank you so much for all your help and this matter

I love the way my concerns were handled. As a customer, I felt so special.

The gentleman that help me was very pleasant and I really appreciated it!

Very polite. Very professional

The best customers servise!

Agent resolved problem courteously and was thorough. I was very pleased with the agent's assistance.

He so patient, calm, nice person as he talks to me. He tried to uplift me because of the situation to make it short he is the best customer service I I evert talked to.

Great customer service

Agent I spoke to was very helpful, patient

this agent was very patient.

Thank You

courteous and efficient!

The Agent I spoke with with was Roddy. He was very professional and explained things in great detail and gave great options and recommendations on making our trip benefit our needs.

thank you.

Very pleased

Keep up the great work!

Very helpful

Very helpful agent

Couldnt have ask for better service.

very good

Keep up the good work, thanks

Thanks

I have spoken to SCOTT he has exceded customers expectations he is so cool and full bottled in what he is doing.GOOD Job young man thanks so much.More blessings to you all at ONETRAVEL

my agent was outstanding!!!!

You agent was extremely helpful and helped me reschedule my flight. Excellent customer service.

The process is fast end very quickly service good

Handled extremely professional

Agent very well trained.

The young woman who helped me was outstanding, - polite, efficient, knowledgable!

Your agent was fantastic! I am sorry I did not write down his name. But he deserves a promotion and a raise!

great job

Very good customer service

Ross was super helpful, efficient, polite and friendly! Thank you!

My specialist, Adriel, was superb! Kind, understanding, knowledgeable, perfect!

She was great and excellent rep

Great customer service

Micael resolved a somewhat complicated issue. I thank him for a job well done.

Hult is great in assisting in my concern. Thank you.

Romel was an amazing help. He was polite, curious, and took the time to explain everything to me. He deserves a raise.

VERY GOOD... IM SATISFIED...

fantastic customer service i thought i was not going to get anywhere so at first i almost didn't try thank you sooooo much!!

Very nice

I got all the help and more . Thank You

This was my first time booking a flight and it was easy thanks to them five stars here

Friendly service

Thank you for being available on 1-1 call on weekends

Very helpful thanks

Tamara is great!

Pleasant and helpful.

Pleasant, very helpful service from Seumas.

I am so happy I called the number on the email. My agent was amazing & she relieved the stress of this trip! Thank you!

Very helpfull!

Tamara was very helpful

the agent was very helpful to me and help me out with all my needs and i thank you so much ill be calling you back for my june trip soon g brown

Nice job

My server was patient polite and amazing

Your agentTheodor was very helpful

He was great.

Excellent service

He was quick and ensured he had all the correct information Very professional

Great service